What to Do in a Plumbing Emergency

Plumbing emergencies can happen at any time. Knowing what to do in the first few minutes can save you thousands in water damage. Our emergency plumber team responds 24/7, but these immediate steps are crucial.

Step 1: Shut Off the Water

The first and most important step is to stop the water flow.

For Localized Issues

Turn off the supply valve closest to the problem:

Under sinks: Look for a valve on the water supply line
Behind toilets: Turn the oval handle clockwise
Near water heaters: There's usually a valve on the cold water inlet

For Major Emergencies

Shut off your main water supply. In most Round Rock homes, it's located:

Near the street in a utility box (requires a meter key)
Where the water line enters your home (usually in the garage or utility closet)

Pro tip: Find and test your main shutoff NOW, before an emergency. Make sure everyone in your household knows its location.

Step 2: Turn Off Your Water Heater

If you've shut off the main water supply, turn off your water heater to prevent damage from overheating. For gas water heaters, turn the gas valve to "pilot" or "off." For electric heaters, flip the breaker.

Step 3: Open Drains and Spigots

After shutting off the main supply, open outdoor spigots to direct remaining water away from your home and relieve pressure in the pipes.

Step 4: Call a Professional

Contact Round Rock Plumbing at (512) 598-4241. We offer 24/7 emergency service with under 60-minute response times throughout Round Rock, Georgetown, Pflugerville, and Cedar Park.

Step 5: Document the Damage

Before cleanup begins:

Take photos and videos of all damage
Save any damaged items (don't throw them away yet)
Document the water levels and affected areas
Note the time the emergency occurred

This documentation is essential for insurance claims.

Common Plumbing Emergencies

Burst pipes – Shut off water immediately, call us
Sewage backups – Don't use any fixtures, evacuate affected area
Major leaks – Shut off water, place buckets, call us
No hot water – Check water heater pilot light first
Overflowing toilets – Turn off toilet supply valve, use a plunger
Gas leaks – Leave immediately, call 911 first, then call us

We're here for you 24/7. Don't hesitate to call for any plumbing emergency.

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